Insurance sector

Commercial Account Handler

£20k - £25k, Norwich

A rapidly growing local Broker with a significant book of business and enviable contacts is looking for another Account Handler to manage a portfolio of Clients.

Well known in their key sectors and across many Industries you would utilise your experience to provide a first class service to your Clients.

You will be managing a wide ranging portfolio of Corporate clients of all sizes and handling a variety of risks.

Your background and personality will enable you to confidently support your Clients across all their Insurance requirements to ensure their needs are met and their risks are adequately covered.

You will be able to ensure compliance for all documentation and advice as well as being proactive with the service you provide your Clients and the support for your Account Execs.

Above all you will communicate with your Clients in a clear and confident manner to provide first class service and ensure all their questions are answered satisfactorily.

Salary is entirely negotiable and will depend not only on your experience but on you as an individual - the right person for the team is just as important.

Customer Service Opportunities

£16k - £18k & bonus, Ipswich

A major Insurer has excellent opportunities for individuals with an understanding of Insurance who are able to provide excellent Customer Service.

You will receive full training to be able to handle and settle a wide variety of Insurance claims. The opportunities for good salary and career progression are first class.

You will demonstrate confident communication skills and a desire to work hard to ensure your customers are satisfied by your level of service.

There is an excellent initial training programme which is continued extensively on-the-job and supplemented by further ongoing support.

If you already have some Claims knowledge you will see your salary and knowledge progress even faster.
This is a busy and professional department who are continuing to expand through the acquisition of new business. Join their team and see your career take off!

Commercial Underwriter

£30k - £35k & bonus & excellent benefits, Colchester

Our Client has an opportunity for an individual who has strong experience handling new and renewal business on Commercial Combined, Retailers, Office, Surgeries, Pubs and Hotel risks.

You will be responsible for developing and maintaining close and effective relationships with brokers and customers and being a technical point of referral for junior team members.

This would suit an ambitious insurance professional who is looking to further their career within a very progressive organisation. Progression towards the CII qualification is an advantage.

New Business Executive

£30k - £35k & car and commission, Ipswich

This role is for an individual to develop prospects and achieve new business success within specific trade sectors.

Also to continue to build the database of prospects, establish relationships with leads, arrange for quotation opportunities and secure business.

The company has a strong emphasis on high quality standards and proactive marketing. Prospects can have large and complex insurance exposures and have sophisticated needs, particularly as some sell insurance on to their customers.

This role is in a strategically important area for the company. The successful candidate will benefit from the company having strong relationships with insurers and we already have a warm prospect base of 100`s of companies.

The company will allocate a marketing budget eg trade association membership, advertising, sponsorship, conferences, e-marketing etc to aid in achieving new business success.


Also you will assist:
• Developing their marketing and on-line presence
• Liaising with relevant trade associations
• Understanding what specialist competitors offer in the sectors
• Devising insurance and risk management solutions appropriate to the sectors
• Liaising with insurers and broking colleagues to establish market support
• Exhibiting at conferences and trade association events


Skills & Experience

• Experience of working in a new business environment and working to targets
• Excellent personal organisation and administration
• Commercial insurance experience/knowledge
• Superb communication, presentation and negotiating skills
• Effective working as a self-starter and cooperatively with team members.
To be successful in this role the successful candidate will need to learn about the needs of these particular client types. Training and support to achieve this will be provided.

As well as a very good basic salary there is an excellent commission bonus structure to enable you to really earn significantly more.

There is also a flexible benefits scheme covering a wide range of benefits plus a Car.

Trainee Underwriter

£18k - £22k, Colchester

Over all purpose of the job

This is an exciting opportunity to become an Underwriter using market leading internet technology in dealing with underwriting referrals from brokers.

The volume of business will rise significantly and career opportunities excellent for individuals who demonstrate the right attitude and the capability to learn and take on more.



Principle duties and responsibilities
Dealing quickly and efficiently with a large volume of new business and renewal referrals.
Daily interaction with wide broker base to convert business and to deal with queries.
Regular meetings with all the regional offices you will learn the basic principles of the of business and be fully trained in the use of the new quoting system.
Working and training with the regional underwriting teams and allocated brokers including visits to the regional offices and secondments for short periods for underwriting training and development.


Qualifications, Skills, Experience

Ideally at least 1-2 years experience in financial services industry, not necessarily in insurance.
Ability to develop basic underwriting knowledge and then make accurate, clear underwriting decisions.
Ability to quickly learn the technical requirements of underwriting basic risks and to work quickly and accurately.
Excellent telephone manner and inter-personal skills
Customer service orientation i.e. a desire to service each broker to the best of your ability through dealing with a high daily volume of referrals and new business quotations.
High level of drive and enthusiasm in order to handle the volume of referrals within the set response time.

The role is likely to evolve very quickly as the team expands and candidates must demonstrate a willingness and ability to take on additional responsibilities.

New Business Executive

£35k - £40k car & significant bonus, Ipswich

This role is for an individual to develop prospects and achieve new business success within specific trade sectors.

Also to continue to build the database of prospects, establish relationships with leads, arrange for quotation opportunities and secure business.

The company has a strong emphasis on high quality standards and proactive marketing. Prospects can have large and complex insurance exposures and have sophisticated needs, particularly as some sell insurance on to their customers.

This role is in a strategically important area for the company. The successful candidate will benefit from the company having strong relationships with insurers and we already have a warm prospect base of 100`s of companies.

The company will allocate a marketing budget eg trade association membership, advertising, sponsorship, conferences, e-marketing etc to aid in achieving new business success.


Also you will assist:
• Developing their marketing and on-line presence
• Liaising with relevant trade associations
• Understanding what specialist competitors offer in the sectors
• Devising insurance and risk management solutions appropriate to the sectors
• Liaising with insurers and broking colleagues to establish market support
• Exhibiting at conferences and trade association events


Skills & Experience

• Experience of working in a new business environment and working to targets
• Excellent personal organisation and administration
• Commercial insurance experience/knowledge
• Superb communication, presentation and negotiating skills
• Effective working as a self-starter and cooperatively with team members.
To be successful in this role the successful candidate will need to learn about the needs of these particular client types. Training and support to achieve this will be provided.

As well as a very good basic salary there is an excellent commission bonus structure to enable you to really earn significantly more.

There is also a flexible benefits scheme covering a wide range of benefits plus a Car.

Comercial Account Executive

£28k - £35k & fantastic bonus & benefits, Bury St Edmunds

Local Broker currently seeks an Account Executive with previous experience within the Commercial sector to service clients in a designated portfolio.

The ideal candidate will have the ability to recognise and develop expanded business opportunities and to ensure the provision of a high quality service to all clients.

This role would be joining a currently successful team and it is vital for the jobholder to be confident when presenting to prospective clients and work to tight deadlines within agreed targets.

You must have excellent presentation skills and experience of managing a prospect database, new business development and networking.

Senior Personal Lines Advisor

£14k - £17k & benefits, Ipswich

Our Client is looking to expand their local team and are looking for an experienced Personal Lines candidate.

Ideally you will have at least 6 months experience dealing with classes of business including Motor, Household and Travel and be able to work in a close knit and pro-active team.

In return you will be paid according to your skills and have a relaxed and supportive working environment.

All Candidates will be considered, please apply for more information.

Commercial Underwriter

£20k - £25k & bonus, Norwich

Continuous planned growth has created further opportunities for Commercial Underwriters.

This role will require individuals who are extremely customer focused, a good team player and motivated in producing excellent results to enhance the quality of service provided to your Intermediaries, ensuring the team delivers performance levels, targets and quality against service level agreements.

Key Responsibilities

• Ensure profitable case underwriting by applying underwriting philosophy and strategies.
• Negotiate risks within underwriting authority.
• Ensure compliance with risk management measures.
• Act as a point of referral for underwriting issues outside the authority unit of personnel or where guidance/support is required.
• Take responsibility for growing premium, volume profit and retention.
• Build meaningful internal and external business relationships to recognise the value of brokers.
• Takes responsibility for own workload to ensure service standards are met.
• To deliver the underwriting strategy and ensure its consistent application.
• To provide technical support to the business unit.

You will already have an all round Underwriting background with some experience in commercial classes and be looking to progress your career and probably your qualifications as well.

Trainee Commercial Underwriters

£17k - £21k & bonus, Norwich

Take your Underwriting career to the next level with this rare opportunity to move into Commercial.

You will already have a background in Underwriting – probably in Personal Lines classes such as Motor or Household. However you enjoy decision making and evaluating each risk and want to handle more complex cases.

This is the opportunity to develop your career into Commercial where you would handle a wide variety of risks (after training) across many classes of business and industries.

You will also have a strong drive to build relationships with your Brokers and the communication skills to be able to negotiate good deals.

Above all you will have the drive to learn and to take advantage of the first class training to enable you to become a skilled Commercial Underwriter.

This is a growing Company with excellent training and development – really the ideal place for your career to take off.

Team Manager

£30k - £35k & excellent benefits, Ipswich

A major Employer has a high profile opportunity for a Team Manager.

You’ll deal with large and influential Brokers in this business critical role which will get you noticed – internally and externally.


The purpose of the role is to manage the team, allocate work, ensure compliance, coach/mentor staff plus numerous other day-to-day activities and projects.


The role

You’ll be developing and motivating the underwriters in your team.
Implementing underwriting standards for your team within agreed parameters.
Identifying skill set and training needs of all the team.
Reviewing/monitoring work outputs and performance.
Conducting team briefings and appraisals.

Skills, knowledge and behaviour

We are looking for candidates with previous people management experience with a track record of delivering results and developing staff and ideally an understanding of the Commercial insurance environment but not necessarily underwriting.

Also you will need to demonstrate:
Motivational skills.
Interpersonal/communication/sales skills.
Effective time management skills.
Experience of business planning and of managing and analysing data

Commercial Underwriter

£20k - £25k & bonus and benefits, Ipswich

The purpose of this job is to underwrite commercial risks from a panel of intermediaries within agreed authority levels and to achieve profitable growth.

The role

Underwrite new and existing business profitability, accurately and in line with established Underwriting practice.
Supply underwriting support to Business Managers as required.
Maintain and develop business relationships with intermediaries.
Produce timely and accurate documentation.
Actively encourage generation of profitable new business.
Respond to customers requests for information.

Skills, knowledge and behaviour

Previous experience of working within a commercial insurance environment.
Excellent interpersonal and negotiation skills.
Aware of market knowledge and trading issues.
Team focused.
Effective time management skills.

Senior Household Underwriter

£40k - £50k & bonus and exceptional benefits, Colchester

As an experienced Underwriter you will support the expansion of the Household account.

You will work closely with the Pricing team in London and be the point of contact for the Underwriting team assisting with the production and interpretation of macro-underwriting data to make recommendations for change for all products across the Account.

You will also support the Personal Lines Management Team in the strategic development of those products. While you will be based in Colchester, you will spend some time in the London offices.

Principle duties and responsibilities
• Technical development of new and existing products
• Developing new/current underwriting Systems and processes
• Driving product and performance development and consistency across products
• Analysing account performance
• Recommendations for account performance improvements against budgets
• Developing Risk Selection Models
The successful candidate will possess:

• Macro-underwriting experience, preferably Household insurance
• Highly competent in the use of underwriting tools and packages for the manipulation of data
• Strong interpersonal and relationship building skills
• ACII preferred


This is a fantastic opportunity to join during a time of focused growth where you will have the remit to make a real difference.

Commercial Underwriter

£40k - £45k & bonus, Colchester

Our Client has an opportunity for an individual who has strong experience handling new and renewal business on Commercial Combined, Retailers, Office, Surgeries, Pubs and Hotel risks.

You will be responsible for developing and maintaining close and effective relationships with brokers and customers and being a technical point of referral for junior team members.

This would suit an ambitious insurance professional who is looking to further their career within a very progressive organisation. Progression towards the CII qualification is an advantage.

Risk Surveyor

£40k - £45k & benefits, Ipswich

A Global Insurer requires an experienced Risk Surveyor to carry out on site surveys on its behalf providing clear and accurate reports for the underwriters in the South East region.

You will have at least three years experience surveying commercial risks across all industry sectors but with a manufacturing bias for larger risks and be able to prove knowledge of risk assessment and improvement techniques.

Competitive salary and benefits will be awarded to the successful candidate.

Team Leader

£27.5k - £32k & bonus, Norwich

We are looking for an enthusiastic and motivated individual to lead a new Team within the Regional Service Centre at an exciting time of planned and continuous growth.


The Role

• Distribute and control the work within the team
• Plan on a weekly, monthly and annual basis to provide an efficient and timely service
• Motivate the team to meet internal and external targets
• Authorise cheques and oversee quality control measures
• Manage the training and development of staff
• Oversee complaints and breaches
• Develop and maintain working relationships internally, externally and with third party providers
• Manage the implementation of procedural and process changes



The Person

• Knowledge of general insurance processes and procedures, including FSA and other regulatory requirements
• A commitment to continuous improvement of productivity, quality and efficiency
• A ‘can do’ attitude with the ability to influence and implement change
• A commitment to train and develop others
• Ability to demonstrate a high level of personal and team organisation

Commercial Account Handler

£25k - £27k, Chelmsford

The role of the Account Manager is to provide a professional and efficient account handling service to all clients taking account of individual client requirements and the objectives of the Business.


Specific responsibilities:
Maximise income growth of each allocated account at renewal and throughout the year

Produce client renewal reports and other documentation in accordance with agreed timescales and procedures

Deal with all day to day non-claims enquiries from your clients

Be aware at all times of the service requirements of and commitments to each of your clients and fulfil them to the best of your ability

Maintain accurate and up to date records for each client

Ensure that points of action arising out of client meetings are followed up promptly

Ensure premium payments are received from clients within insurer credit periods


Successful candidates will demonstrate:
Good Commercial understanding
Excellent customer service skills
First class organisation, prioritisation and attention to detail
Confident interpersonal skills

Senior Commercial Account Handler

£28k - £34k & benefits, Ipswich

This role is for an individual to be the Senior Account Handler with a team of 5 Account Handling colleagues. The team also consists of 5 externally focussed new and existing business Account Executives.

• Visits to meet clients and understand their needs
• Understand how FSA impacts on Clients, as many sell insurance on to their own clients
• Quality check systems and processes to recommend improvements
• Act as a role model for junior colleagues
• Become an expert in the risk exposures specialised in and negotiate facilities with insurers for block placing client business
• Enhance and run internal management reporting
• Review and oversee workloads of colleagues, providing support to Team Manager

Skills & Experience
• Commercial insurance experience/knowledge
• Excellent personal organisation and administration
• Good communication, presentation and negotiating skills
• Effective working as a self-starter and cooperatively with team members
• Experience in training and supporting more junior colleagues.

Account Underwriter

£40k - £50k & bonus, Colchester

As an experienced Underwriter you will support the expansion of the Household account.

You will work closely with the Pricing team in London and be the point of contact for the Underwriting team assisting with the production and interpretation of macro-underwriting data to make recommendations for change for all products across the Account.

You will also support the Personal Lines Management Team in the strategic development of those products. While you will be based in Colchester, you will spend some time in the London offices.

Principle duties and responsibilities
• Technical development of new and existing products
• Developing new/current underwriting Systems and processes
• Driving product and performance development and consistency across products
• Analysing account performance
• Recommendations for account performance improvements against budgets
• Developing Risk Selection Models
The successful candidate will possess:

• Macro-underwriting experience, preferably Household insurance
• Highly competent in the use of underwriting tools and packages for the manipulation of data
• Strong interpersonal and relationship building skills
• ACII preferred


This is a fantastic opportunity to join during a time of focused growth where you will have the remit to make a real difference.

Commercial Account Executive

£30K - £40K & car & commission, Norwich

A rapidly growing local Broker with a significant book of business and enviable contacts is looking for another senior Sales professional to manage the acquisition of new Clients.

Well known in their key sectors and across a wide range of Industries you would utilise you people and communication skills together with your successful negotiation abilities to continue to develop their business.

There will be a significant amount of face to face contact and negotiation with senior business owners and directors so you will have the personal charm and credibility to impress at this level.

Also you would continue to build the database of prospects, establish relationships with leads, arrange for quotation opportunities and ultimately be responsible for closing the deal.

Our Client has a strong emphasis on high quality standards and proactive marketing. You will benefit from them having strong relationships with insurers and already have a warm prospect base of 100`s of companies.

The company will allocate a marketing budget eg trade association membership, advertising, sponsorship, conferences, e-marketing etc to aid in achieving new business success.

To be successful in this exciting role you will need to demonstrate:
• Experience of working in a new business environment and working to targets
• Excellent personal organisation and administration
• Commercial insurance experience/knowledge
• Superb communication, presentation and negotiating skills
• Effective working as a self-starter and cooperatively with team members.
To be successful in this role the successful candidate will need to learn about the needs of these particular client types. Training and support to achieve this will be provided.

As well as a very good basic salary there is an excellent commission bonus structure to enable you to really earn significantly more.

Account Manager

£20k - £22k & commission, Ipswich

Specialising in Insurance solutions to businesses within the Hospitality industry, due to continuing growth, this leading Broker is looking to recruit another Account Manager.

You will provide specialist Account Management to Commercial Clients owning and running Pubs, Guest houses, Hotels and Restaurants and work with a strong network of Tourist Boards throughout the UK as well as many specialist publications.

This is a busy environment with considerable Client contact so you will need to be a confident communicator and able to prioritise your own workload to meet often competing deadlines.

Part of the growth of the department has been built on their strong marketing which results in high levels of enquiries and new business but also the prospecting they successfully complete.

You will have a good Insurance background, knowledgeable across most Personal Lines business classes and ideally some awareness of Commercial, but most importantly have a sales focus and drive to continue to work hard and to develop as the business grows.

You will have the ability and credibility to confidently discuss Insurance issues on a face-to-face basis, although it is essentially an office based role, and the maturity to operate in a professional and independent manner, managing your own priorities and renewals.

Also you will have the desire to continue to learn and potential to develop while delivering excellent service to existing customers and successfully developing new ones.

Re-train into Underwriting

£18k - £22k & bonus, Colchester

This is an exciting opportunity to become an Underwriter dealing with referrals from brokers.

The volume of business will rise significantly and career opportunities are excellent for individuals who demonstrate the right attitude and the capability to learn and take on more.



Principle duties and responsibilities

Dealing quickly and efficiently with new business and renewal referrals.
Daily interaction with wide broker base to convert business and to deal with queries.
Regular meetings with all the regional offices you will learn the basic principles of the of business and be fully trained in the use of the quoting system.
Working and training with the regional underwriting teams and allocated brokers including visits to the regional offices and secondments for short periods for underwriting training and development.


Qualifications, Skills, Experience

Ideally at least 1 years experience in financial services industry, not necessarily in insurance.
Ability to develop basic underwriting knowledge and then make accurate, clear underwriting decisions.
Ability to quickly learn the technical requirements of underwriting basic risks.
Excellent telephone manner and inter-personal skills
Customer service orientation i.e. a desire to service each broker to the best of your ability.
High level of drive and enthusiasm in order to handle the volume of referrals.

The role is likely to evolve very quickly as the team expands and candidates must demonstrate a willingness and ability to take on additional responsibilities.

Senior Commercial Account Handler

Salary Negotiable, Norwich

An excellent opportunity for an experienced Commercial professional who is able to combined their technical and interpersonal skills while working with a wide portfolio of existing business.

You will be able to manage all aspects of your clients insurance requirements, including obtaining the best possible terms.

Your confident communication style will enable you to build close working relationships with your clients and not only resolve their issues but also spot opportunities to develop their account.

If you have the drive and determination this could be your chance to really develop your career with a rapidly growing Broker.

Motor Claims Negotiator

£17k - £22k, Chelmsford

A challenging technical role within the Motor claims department to provide an effective and efficient claims service, maintaining the highest levels of customer care whilst ensuring the company's own strict service standards, FSA regulations and legal principles are adhered to.

The emphasis is to provide technical expertise on all fleet motor claims including Accidental Damage, Third Party, Total Loss, Fire, Theft, Credit Hire and Recoveries.

Also to build and maintain the client / broker relationships whilst successfully negotiating the claim and reaching settlement within a timely manner.


Candidates will need:
Good all round motor / fleet claims knowledge
Ability to work as part of a team and on own initiative
Strong communication and interpersonal skills
Influencing and negotiation skills
Investigatory skills
Excellent customer service skills
Attention to detail
Accurate data entry and processing skills

Claims Handlers

£16k - £18k & bonus, Ipswich

To validate, negotiate, process and settle claims within delegated authority to ensure customers receive accurate documentation within prescribed service standards.

Provide a high level of service when dealing with customers to maximise customer satisfaction.

Knowledge and skills required:

Knowledge of Insurance principles and practices.

Sound understanding of claims procedure and broad commercial awareness.

Good communication skills.

Underwriters

£18k - £22k & bonus, Colchester

This is an exciting opportunity to become an Underwriter of major business classes.

Principle duties and responsibilities.
Dealing quickly and efficiently with new business and renewal referrals.
Daily interaction with Broker's to convert business and to deal with queries.
Working and training with the regional underwriting teams and allocated brokers including visits.
Secondments to regional offices for short periods for training and development.
Technical training with senior underwriters.

Experience and personal requirements
Either educated to degree or A level standard.
At least 1 years experience in financial services industry, not necessarily in insurance.
Ability to make accurate, clear underwriting decisions.
Ability to learn quickly and to work efficiently and accurately. Excellent telephone manner and interpersonal skills.
High level of enthusiasm to handle the volume of business within the set response time.

Account Underwriter

£18k - £20k & bonus, Colchester

Excellent opportunity to develop your initial experience within Insurance and receive extensive training to be able to fully underwrite a range of Commercial risks.

You will ultimately be able to write a large volume of new business and renewals for a wide range of businesses.

This is a role with specific career development opportunities for the successful person.

Senior Commercial Underwriter

£27.5k - £32k & bonus, Norwich

Fantastic technical opportunity to utilise your Underwriting experience as the most Senior technical referral point in the Region.
With the highest authority in the Region you will accept and review general Insurance risks in line with Company philosophy.
As well as handling your own portfolio of the most complex cases you will support the Team Leaders in enabling them and their teams to delivery of a quality and efficient service. Helping ensure that Best Practice is implemented and embedded across the department

You will be the final referral and escalation point for all staff within the Region and liaise with Head Office for complex cases outside the Regions authority when appropriate.

You will deal with the most complex cases and key clients to ensure service levels are met. Also provide Technical input and sign off of referred complaints and advice on fraud.

You will manage the planned delivery of technical referral and training sessions in conjunction with Team Leaders and training co-ordinators. Also co-ordinate quality audits of individuals and undertake including Client visits when required.


Experience
• Handling complex cases to a high level.
• Proven ability in developing key working relationships and effective implementation of technical policy.

Skills & Competencies
• Able to demonstrate and apply a high level of technical knowledge.
• Strong negotiation and decision making skills.
• Good communication skills, ability to coach and develop staff.

Commercial Account Handler

£25k - £30k, Ipswich

A well known Broker is seeking another credible Insurance professional to join their Account Handling team.

You would be dealing with a wide variety of Commercial clients and working closely with them to understand their business and Insurance requirements.

You would then be able to offer them advice regarding the best cover to suit their needs - this is where your experience enables you to provide an added value service.

Together with your knowledge of the market and the support and contacts of our client, you would then be able to gain competitive quotes and provide a tailored solution for your clients.

Therefore your good communication skills enable you to negotiate the best deal but also then to explain to your clients the benefits of the options you propose.

Of course you will also be able to ensure they are fully compliant so your knowledge of all the Regulations will be up-to-date.

Your technical knowledge will extend to handling all policy and MTA documentation and ensuring your clients receive a superior and timely service.

You will build good relationships with your clients so that you are in regular contact with them and not just at renewal. Above all they will know that you are their first point of contact if they have any questions about their Insurance requirements and that you will be able to help and advise them promptly and professionally.

Commercial Underwriter

£30k - £35 & bonus, Colchester

Our Client, Underwriting Agency, has an opportunity for an individual who has strong experience handling new and renewal business on Commercial Combined, Retailers, Office, Surgeries, Pubs and Hotel risks.

You will be responsible for developing and maintaining close and effective relationships with brokers and customers and being a technical point of referral for junior team members.

This would suit an ambitious insurance professional who is looking to further their career within a very progressive organisation. Progression towards the CII qualification is an advantage.

Commercial Client Advisers

£22k - £27k, Ipswich

A major Broker is expanding locally and through considerable additional business is looking to grow it's team of Insurance professionals who handle their Commercial clients business.

You would manage a portfolio of many different and varied Commercial clients - often well known names - and provide a first class service to ensure all their Insurance requirements are professional met and covered.

As a knowledgeable Insurance professional - of any discipline- you will be able to build credibility with your clients and understand their business. Thus enabling you to proactively advise and recommend the best arrangements to suit their needs.

With the support of a range of other professionals you will be able to ensure your clients receive competitive and comprehensive terms.

You will continue to work closely with your clients to ensure they receive excellent service for everything from query resolution to the quality and timeliness of the documentation they receive.

As a confident communicator you will naturally build strong relationships with your clients and keep in touch with them regularly and ensure their business is renewed without any surprises.

Opportunities exist at a range of levels and applications from individuals with good Insurance knowledge of personal lines classes are welcomed as there is a significant training resource available to provide you with technical and product knowledge.

Also candidates with Commercial experience are also welcomed as the opportunity exists to manage larger and more complex portfolios.

Junior Account Executive

£22k - £27k, Colchester

This progressive market leading Broker is looking to recruit an additional member into their professional team.

Initially you will handle the accounts of a range of Corporate clients, ensuring they receive first class service for all of their Insurance needs. You will probably be in this type of role, or have experience of doing so, working closely with your portfolio, broking their deals and managing their renewals.

You’ll be a confident communicator who is looking to move into a more Client facing role.

After an initial period of understanding their business, products and taking on your portfolio of accounts you will begin to visit Clients to service, renew and grow their business.

This is an excellent opportunity to progress into a role which will enable you to spend time in front of Clients, building close relationships and using your communication skills to retain their business.

You will be able to experience all aspects of Commercial Insurance including new business, renewal and servicing as well as being both in the office and out on the road.

The organisation has a first class reputation for its training and staff progression as well its business excellence – so it is an ideal opportunity to develop your career.

Head of Proposition Development

c£40k & significant performance bonuses, Norwich

Ambitious Broker looking for a Senior and well connected Market professional to join them to take the next step in their impressive growth.

To achieve their strategy of doubling their size in three years you would play a major part in this next step change.

You would lead and drive the development of new Schemes – these would be your vision (with Board input) and you would have the experience, contacts and business acumen to make these a profitable reality.

You will already have an impressive record of bringing new Propositions to market and have the awareness of the Industry to be able to identify a range of potential further options for an ambitious and successful player.

You will have worked across the distribution channels including web based development and be comfortable to maintain this presence.

You will be well rewarded – in both salary and incentive terms – both for your knowledge and experience but above all for your contribution and success.

There will never be a better time to really make your name by your future success with a Company that has the structure and support to enable you to do so.

Professional Indemnity Client Adviser

£18k - £22k, Ipswich

An Award Winning Broker is looking to strengthen it's Account Handling team responsible for building and maintaining the
company’s book of business.

To be successful in this role, you must be capable of:

• understanding the clients’ business and risk profiles
• identifying and understanding clients’ needs
• communicating clients’ needs to the underwriter
• arranging quotations in response to requests
• ensuring that policies are fully explained to clients
• building a relationship with clients and giving prompt attention to their requests: discussing what their future insurance needs might be and maintaining business contact with them
• developing new business
• retaining business at renewal
• be aware of the importance of FSA compliance in respect of your activities

You will (or will learn in your initial training period):
• understand the benefits of Professional Indemnity Insurance for the new professions
• understand the benefits of Professional Indemnity Insurance for other professions (e.g. Architects, Engineers, Surveyors, Estate Agents, Interior Designers)
• understand the specific benefits of the other policies (e.g. D&O, Office)
• understand when to use the Binding Authority to self quote
• understand which of the panel of Insurers to use and when
• understand how claims are handled
• understand their innovative way of doing business and promote the company’s brand values

Personal Attributes
• Time management
• Positive enthusiastic attitude
• Team Player – to always think of yourself and everyone else as being part of the same team
• To be an ambassador for the Company


This is an excellent opportunity for you to develop your Insurance career within this growing Company and class of business.

Senior Commercial Underwriter

£40k - £50k & bonus and benefits, Colchester

This division is currently undergoing an exciting period of growth and change in order to meet ambitious goals for increased market share and profitability. It includes products which are distributed “direct” and through brokers.

You will work closely with the Pricing team in London and the Underwriting management team. You will be the point of contact for the Underwriting team assisting with the production of underwriting data and interpreting that to make recommendations for change for all products.

You will also support the Management Team in the strategic development of the products.

Principle duties and responsibilities
1. Technical development of new and existing products
2. Developing new/current underwriting Systems and processes
3. Driving product and performance development and consistency across products
4. Analysing account performance across products
5. Recommendations for account performance improvements against budgets
6. Developing Risk Selection Models


Qualifications, Skills, Experience and personal requirements
The successful candidate will possess:

1. Underwriting experience, preferably household insurance
2. Highly competent in the use of macro-underwriting tools and packages for the manipulation of data
3. Strong interpersonal and relationship building skills

Graduate Opportunities

£15k - £17k & bonus, Ipswich

A major Insurer has excellent opportunities for Graduates with some business experience who are able to provide excellent Customer Service.

You will receive full training to be able to handle and settle a wide variety of Insurance claims. The opportunities for good salary and career progression are first class.

You will demonstrate confident communication skills and a desire to work hard to ensure your customers are satisfied by your level of service.

There is an excellent initial training programme which is continued extensively on-the-job and supplemented by further ongoing support.

This is a busy and professional department who are continuing to expand through the acquisition of new business. Join their team and see your career take off!

Key Account Executive

£25k - £35k, Ipswich

Key Account Executives assist the Key Account Managers to develop and maintain profitable relationships through the agreement, delivery and ownership of strategic development plans.

You will work on some of the largest and most high profile accounts, concentrating on general account governance and reporting for key strategic partners.

The role

• General account governance, reporting and compliance
• Understand the business plans of each key Partner & their marketplace
• Work within the Risk Management framework to ensure FSA compliance across all regulated activities, adhering to the Third Party Relationship Management process where required
• Provide guidance in relation to governance activity and delivery of awareness training
• Build and maintain relationships and act as focal/referral point to support development opportunities.

Skills, knowledge and behaviour


• Sound knowledge of insurance principles and practice and the corporate governance and compliance obligations which relate to these processes
• Working knowledge of the financial services legal and regulatory framework including FSA requirements
• Highly motivated and capable of working across a matrix and within a team
• Logical and analytical approach to problem-solving and decision-making
• Ability to apply consultancy approach in order to make recommendations to decision-makers and influence business units/functions

Trainee Claims Handler

£15k - £17.5k & bonus, Ipswich

Excellent opportunities with an expanding Insurer to develop your career.

You will utilise your natural customer service skills and abilities while assisting your customers with all their queries and issues with their claims.

You will receive first class training to be able to develop your knowledge to be able to negotiate and settle a wide range of claims.

Any Insurance knowledge will be beneficial however, well educated individuals with a solid work history in banking or retail are encouraged to apply.

There are many opportunities for you to prove yourself and gain significant salary and career progression.

Third Party Motor Claims Handler

£14k - £17.5k, Ipswich

Well known local Group are continuing to look to recruit additional Claims Handlers.

Utilising your previous Claims experience, you will receive training in dealing with Commercial Clients.

Not only will you deal with your own caseload of Claims from notification through to settlement, but you will manage Commercial Client relationships effectively.

This opportunity will develop your technical knowledge but also progress your career towards the Commercial market, working Monday to Friday.

Telemarketing Executive

to £15k & success bonuses, Norwich

An expanding Group is looking to add another member to their busy Sales team - with excellent opportunities to earn bonuses for success.

This role is to develop prospective new customers in our Client’s preferred areas of business. You will continue to build their database of prospects, gather knowledge about prospects and gain their agreement for to offer them quotations. You will pass these warm leads to Sales colleagues to follow up.

Role:
• Make calls to prospective clients requesting opportunity to quote for their business`s insurances
• Validate and enhance information on the databases
• Follow up diaried leads of previously contacted clients
• Make follow-up calls in support of marketing campaigns
• Issue follow-up correspondence and marketing literature

Skills & Experience
• Previous experience in making outbound sales calls, ideally in an insurance environment
• Experience of working in a new business environment and working to targets
• Excellent personal organisation and administration
• Superb communication and negotiating skills

To be successful in this role candidates will need to learn about insurance issues for these client types. Training and support to achieve this will be provided.


Full “flexible benefits” package is offered as well as a good salary and excellent bonuses.

Part time working hours contracts are also available.

Third Party Motor Claims Handler

£15k - £17k, Ipswich

Major and growing Insurance organisation requires another Third Party Claims Handler to join their busy team.

JOB PURPOSE

1. To proactively pursue economic, early resolution of all claims. To reduce average claim life wherever possible and minimise claims spend for Clients.
2. To pursue recovery of losses on behalf of insurers and/or clients on all complex liability cases
3. To proactively pursue recovery of appropriate losses on all recovery files over 180 days old.
4. To challenge current work procedures and recommend process improvement or development
5. To act as a point of contact for the client.
6. To deliver excellent customer service for on and on behalf of Clients.


KEY TASKS

1. To manage a live client caseload of at least 1000 incidents per handler.
2. To achieve average elapsed time for open claims of 26 weeks or less.
3. To maintain post and diary within the agreed internal Key Performance Indicator (KPI) of 3 working days
4. To ensure all customer complaints are acknowledged within 24 hours and resolved within 5 days
5. To ensure telephone call backs are dealt with on due date
6. To achieve minimum of 85% KPI on quality audits
7. Ensuring that accurate reserves are placed on all cases so that our Clients have reliable MI with which to measure their potential exposure
8. To act as a referral point to more junior handlers

TO APPLY:
1. Demonstrate knowledge of motor claims, ideally Third Party cases
2. A clear and confident communication style
3. An organised approach
4. A determination to provide first class service

Claims Handlers

to £18,500 & bonus, Ipswich

Excellent opportunities with this major Insurer for you to utilise your claims experience and develop your handling authority.

In a well organised and busy department - which is constantly growing by acquiring additional business - you would receive excellent training and ongoing support.

The role:

To validate, negotiate, and settle claims within delegated authority to ensure customers receive accurate documentation and high levels of service within agreed standards.


This is an all round claims role which will develop your knowledge and experience and where everything is focused towards providing customer satisfaction.


Knowledge and skills required:

Good communication skills.
Knowledge of Insurance principles and practices.
Desire to provide a quality service to all customers.

This is a large and successful Employer who can provide you with significant career opportunities working with other professionals to provide a quality service.

They offer rapid salary progression and technical development with long term career opportunities which is a rarity.

Personal Injury Claims Controller

£28k - £33k, Chelmsford

A successful and expanding Group are looking to recruit another additional member of their PI Claims team.

General Description

1. Pro-actively seek to establish liability and indemnity on all claims being handled by them in their portfolio.

2.Effectively prioritise case load.

3.Manage all claims competently to ensure that they are properly reserved & settled at optimum cost.

4. Act as a technical referral point in order to provide excellent claims handling service.

5. Develop / maintain in depth knowledge of legal & regulatory matters essential to handling personal injury claims.

6. Act as a technical referral and/or mentoring point with the view to developing fellow members of staff.

7. Identify, prepare & deliver training required that meets the needs of individual members of the Team.


Essential Requirements

1. Previous experience of handling motor claims involving personal injury & associated losses

2. Proven interpersonal skills (confident liaising with internal / external parties at all levels on a range of issues)

3. Effective communication skills, written and verbal, demonstrated by experience liaising with internal / external parties at all levels

4. Ability to organise workload, under pressure, whilst meeting tight deadlines

5. Ability to work on own initiative

Claims Handler

£15k - £17,5k, Norwich

Working within a team to deliver a high quality claims service. The role will include direct communication by telephone with the Insured and Intermediary, managing the relationship with policyholders, assessing the size of the claim, its potential severity and dealing with same in a proactive manner.

Principal Duties and Responsibilities
1. To handle claims in a proactive manner within set service levels.
2. Deal with telephone calls from policyholders, brokers, loss adjusters and other experts.
3. To negotiate and settle claims fairly and promptly.
4. Building a relationship and gaining broker confidence when handling claims. 5. 100% customer focused.

This is an organisation comfortable with providing able individuals both responsibility and authority where claims handling authority levels range from £50,000 to £150,000.

Applicants would be expected to possess the following attributes; determination, confidence, initiative, dedication as well as having good listening, communication and analytical skills. Also a minimum of twelve months experience handling claims for an insurance company.

Motor Claims Negotiator

c£15,5k & bonus, Ipswich

Job Purpose
*To provide an efficient and effective claims service.
*To achieve the most cost-effective settlement of claims, minimising claims leakage.


The role

Key Accountabilities

*Management and negotiation of claims.
*Ensure adherence to reserving and handling best practice guidelines.

Measures
*Customer satisfaction.
*Claims settlement rates.
*Claims leakage control.


Skills, knowledge and behaviour

*Good communication and negotiation skills.
*Customer focused - calm, helpful approach.
*An ability to understand and follow procedures.


Working Hours : The Operational hours for this department are Monday-Friday 9am - 5pm

Motor Claims Handler

£20 - £22k, Chelmsford

A very successful and expanding Insurer close to the train station, are offering exceptional salaries for experienced Motor Claims Handlers.

These rare opportunities will increase your earnings within the general Motor Claims market.

Not only this but the Company has a thriving Personal Injury department.

With your hard work and technical knowledge you could prove your capabilities and progress your career within Motor Claims IN-HOUSE, being rewarded by technical and financial development.

Product Development Manager

£40k - £50k & first class bonus & benefits, Colchester

Our Client has quickly built a fast growing and profitable book of direct professional sector customers, insuring their PI, liability and property risks.

The next phase of growth is to broaden out the product offering to new areas. Similarly on the broker side of the business, our Client is seeking are expand the online product set and trade electronically with their Partners.

The Product Development Manager is responsible for leading our Client into new areas of insurance for micro businesses which will increase profit and growth.

The key responsibilities are:
• Investigating potential new areas and products to develop
• Proposing robust business cases for new product developments including underwriting, profit and growth
• Working with the Marketing Department to develop customer centric product propositions
• Working with the Underwriting Manager to implement new products and working with IT, Compliance, Operations and Sales.

Key requirements
• Experience of underwriting small business insurance including thorough understanding of what segments are profitable
• Strong account analysis and numeracy skills
• Good interpersonal skills with evidence of problem solving
• Comfortable driving own direction and working with wide range of people across all departments to get the job done
• Preferred product development experience

This is a fantastic opportunity to join during a time of focused growth where you will have the remit to make a real difference. An environment where you are encouraged to grow with the team and this is an exciting time to be joining this fast growing organisation.

VIP Account Manager

£24k - £28k, Ipswich

A well known local Broker is currently looking to recruit additional Account Managers into its busy High Net Worth Clients team.

You would be providing a full advisory service to VIP clients across all classes of Personal Lines business.

However if you have knowledge of specific products you will be given the full training required to be able to advise on the other products.

You will have a confident phone manner and be able to clearly communicate. Your first priority should always be to provide first class service for your customers (who will often be Directors and have other business with the Company) and to get to understand exactly what their Insurance requirements are in order to provide them with the best possible deal.

You will be able to negotiate to arrive at competitive quotes and persuade your clients of the benefits of the options you propose.

You will deal with both new and existing business and be able to identify opportunities to up sell to the advantage of your clients.

Our client has a strong reputation for providing superior service and accordingly achieves a high retention rate and also many enquiries at renewal.

Underwriting Executive

£15k - £17.5k progressing to £20k, Ipswich

A major Insurer has further opportunities for talented individuals with a flair for customer service to develop their careers as Underwriting Executives.

There is excellent training provided which will enable you to develop your skills and experience as well as significantly progressing your salary.

PRINCIPAL RESPONSIBILITIES
Underwrite and process Personal Lines business within delegated authority to ensure customers receive accurate documentation within agreed service standards.

Provide a high level of service when dealing with customers ( internal and external ), to support the development of team objectives and maximise customer satisfaction.

To provide a high level of response to all telephone enquiries to the personal lines underwriting area to support the development of intermediary business and maximise customer satisfaction.

Identify all items of work that are contentious and refer these to your Team Leader, so that appropriate action can be taken.
To identify a complaint and recognise its significance and follow the Complaints procedure.

To ensure that customers are treated fairly in line with Customer Experience & Treating the Customer Fairly policies.



PERSON REQUIREMENTS

Strong customer service skills – ideally demonstrated within a busy environment resolving issues and questions.
Good negotiation skills.
Ability to communicate clearly all relevant information to colleagues and customers.
Ability to manage own time effectively and prioritise what is important.
To work as part of the Customer Services Team and to assist in meeting all team objectives.

Fleet Broker

to £35k, Ipswich

Leading Broker with a significant book of Fleet business is looking for a skilled negotiator with a strong technical background to lead the continued development of this team.

This is an ideal opportunity for you to utilise your knowledge of Fleet business and progress your career.

You will be handling major accounts and be responsible for ensuring you achieve the best possible deals for your Clients. To do this you will have a natural flair for broking and already have developed effective relationships with key Insurers.

This role will enable you to maintain and build strong market contacts and develop excellent client relationships.

As the leading expert you will also work closely with key Clients to ensure they benefit from your risk management and general insurance advice and knowledge.

Your technical experience will enable you to advise and develop the Account Handling team to grow their knowledge in your area of specialism.

The profile of this role has the potential to enhance your career significantly by your contribution to your Clients and to the business overall.

Commercial Sales Advisor

up to £12k, Lowestoft

A Lowestoft based insurance Broker is looking for a sales professional to join their driven and focused team.

You will be responsible for creating new leads, suggesting effective advertising and marketing on behalf of the organisation and understanding what a Client needs. You will not be shy to pick up the phone and chase leads, you will be a confident and clear communicator and you will be easily able to pick up information relating to insurance products and services.

Our Client, although happy to provide training, would prefer candidates to have previous insurance experience or understanding. But if you’re a sales professional that has a proven track record of sale success we want to hear from you.

You will be able to earn bonus based on your success which can amount to more than double your basic salary!

This is the ideal opportunity for anyone who is looking to work hard to earn more.

Property Claims Handler

Negotiable according to experience and excellent bonus, Colchester

Working within a small team to deliver a high quality claims service to High Net Worth clients and brokers whilst maintaining and enhancing the reputation for its claim handling service.

The role will include direct communication by telephone with the Insured and Intermediary, managing the relationship with High Net Worth policyholders, assessing the size of the claim, its potential severity and dealing with same in a proactive manner with the emphasis being to provide a fast track claims handling service.

Principal Duties and Responsibilities
1. To handle claims in a proactive manner within set service levels.
2. Deal with telephone calls from policyholders, brokers, loss adjusters and other experts.
3. To negotiate and settle claims fairly and promptly.
4. Ability to work unsupervised and show initiative in their claims handling approach from an early stage in their career.
5. Building a relationship and gaining broker confidence when handling claims.
6. 100% customer focused and being comfortable with the claims handling philosophy.

Person Specification

1. Applicants would be expected to possess the following attributes; drive, determination, confidence, initiative, dedication as well as having good listening, communication and analytical skills.
2. It would be preferable if applicants had a minimum of twelve months experience handling personal lines claims for an insurance company, preferably High Networth claims.
3. ACII progression or a willingness to begin professional studies would be advantageous.
4. Applicants must be able to work unsupervised and handle claims in a proactive yet highly customer focused manner.
5. Applicants must have excellent communication and interpersonal skills both face to face and by telephone. They must be articulate and well spoken.
6. Must be able to work in a small team and be a good team player.
7. Must have good organizational skills and the ability to work in a methodical manner and meet deadlines.
8. Good working knowledge of Windows packages would be advantageous.

The business is embarking on a business growth plan that will see considerable change over the next three years. The environment is fast paced and non bureaucratic, due to both size and growth. The people who do well are strong technically, with great interpersonal and relationship skills.

Commercial Claims Handler

£18,000 - £25,000 & excellent benefits, Ipswich

Prestigious and expanding Group with market leading Clients is looking to recruit another professional Handler to join their busy team.

You would be working as part of team of 4 handling a wide range of commercial claims.

Activity for this role includes normal duties of a Commercial Claims Handler to include:

• Receiving and setting up new claims
• Advising clients on presenting their claim and explaining policy coverage
• Negotiating with insurers
• Prepare claims activity reports for key clients
• Meet with key clients to discuss outstanding claims

Skills & Experience
• Commercial claims handling experience/knowledge
• Knowledge of wide range of claim types including property, liability and motor
• Excellent personal organisation and administration
• Good communication, presentation and negotiating skills
• Effective working as a self-starter and co-operatively with team members

Internal Commercial Account Executive

to £25k plus commission, Norwich

This is another new opportunity with a rapidly growing Company who are achieving significant new business successes with further planned development.

The Company recognise and reward performance and potential both financially based on success and in terms of career progression.

Working closely with the Sales Executives you will take their warm leads from Corporate clients, complete thorough fact finding and research on the Company including discussing with them their business and their insurance requirements.

You will then be responsible for managing the whole process, providing quotes and cover and to ensure the lead generates new business and importantly, finally closing the deal.

As you will have built up a good relationship with your new client you will handling their accounts ongoing through their annual renewals and manage any day-to-day issues they have or new requirements.

To be successful in this new and challenging role you have natural sales ability complemented by a record of successful sales within the Insurance industry. You will receive training to get you up-to-speed on the products, clients and industries you’ll be working with.

Credit Hire Analyst

to £20k depending on experience, Norwich

Successful and rapidly expanding organisation working with significant Clients are keen to recruit a number of bright individuals to assist in the objective validation of credit hire claims on behalf of their clients.

Successful applicants will provide assistance to the Claims Analysts as part of a bespoke, highly specialized claims analysis process and fulfill a role that stands at the core of their technological offering.

The industry in which they operate is contentious. Candidates must therefore be able to demonstrate that they have the determination to succeed in a challenging environment and also the resolve to adhere to their process, regardless of external influences.

Knowledge of the credit hire industry would be advantageous, but not essential and although a good academic record is preferable, more important is the ability to absorb and understand how our process works.

Key tasks will involve extraction of data and the compilation of correspondence stating their position. Accordingly a demonstrable ability to focus on attention to detail is essential, as is a high level of computer literacy.
Those who join will benefit from a structured, ongoing training programme, which has been designed to ensure the ongoing personal development of our employees. They will also benefit from an attractive remuneration package.

Senior Personal Lines Underwriter

First class salary and benefits, Colchester

This is an exciting opportunity to become an underwriter in a busy team, following internal promotion.
The volume of business is rising rapidly and career opportunities, both within the underwriting centre and throughout the Company, are excellent.
Using market leading internet technology in dealing with underwriting referrals from brokers, you will be expected to underwrite Household business in order to meet agreed service standards and key performance objectives.

Key responsibilities
• Develop and maintain strong working relationships with a panel of brokers
• Maintain profitability of the account by making sound individual underwriting decisions
• Negotiate with brokers to maximise business profitability
• Maximise the retention of existing renewals and handle mid term adjustment on existing business
• Act as mentor and point of referral for Trainee Underwriters to develop the technical knowledge of the Underwriting Centre

Key requirements
• A proven track record within underwriting, ideally within Personal Lines
• The ability to develop a thorough personal lines technical underwriting knowledge and then make accurate, clear underwriting decisions
• Excellent inter-personal skills to develop close rapport with our broker supporters
• Potential to develop good sales and development skills
• To work quickly and accurately and to consistently in a fast growing and demanding area of the business

The role is likely to evolve very quickly as the team expands and candidates must demonstrate a willingness and ability to cross-train on other product lines.

Our Client offers an environment where you are encouraged to grow with the team and this is an exciting time to be joining this fast growing organisation. There will be plenty of opportunity for on the job career development within a supportive environment.

Technical Claims Negotiator

First class salary & benefits, Colchester

You will handle and manage your own caseload of high value, technical claims with an emphasis on proactive management of large losses.

You will communicate directly with the Insured and Intermediary, manage the relationship with policyholders, assessing the size of the claim, its potential severity and dealing with them in a proactive manner.

Key responsibilities
• Managing a mixed caseload of high net worth and commercial property, subsidence, liability and motor claims.
• Deal with telephone calls from policyholders, brokers, loss adjusters and other experts.
• To negotiate and settle claims fairly and promptly.
• Ability to work unsupervised and show initiative in their claims handling approach.
• Building a relationship and gaining broker confidence when handling large losses.
• 100% customer and indemnity focused.


Key requirements

• Solid experience handling high net worth and/or commercial property claims.
• Must be able to work unsupervised and handle claims in a proactive yet highly customer focused manner.
• Must have excellent communication and interpersonal skills both face to face and by telephone.
• Must have good organisational skills, the ability to work in a methodical manner and meet deadlines.
• Progression towards relevant professional qualifications would be advantageous.


This is a fantastic opportunity to join our Client during a time of focused growth where you will have the remit to make a real difference.

They offer an environment where you are encouraged to grow with the team and this is an exciting time to be joining this fast growing organisation.

There will be plenty of opportunity for on the job career development within a supportive environment.