Excellent salary and first class benefits, Colchester
A prestigious Insurer with a reputation for first class customer service and claims handling are seeking another Claims Negotiator to join their highly dedicated team.
The role
The Property Claims Negotiator will deliver a high quality claims service to both High Net Worth and Commercial clients and their brokers; whilst maintaining and enhancing the Group’s reputation for its claims handling service.
The role will include direct communication with the Insured and Intermediary, managing the relationship with policyholder, assessing the size of the claim, its potential severity and dealing it in a proactive manner. The emphasis is on providing a fast track, yet extremely customer focused, claims handling service.
Key responsibilities
• To handle claims in a proactive manner within set service levels.
• Deal with telephone calls from policyholders, brokers, loss adjusters and other experts.
• To negotiate and settle claims fairly and promptly.
• To work unsupervised and show initiative in their claims handling approach.
• To building relationships and gain broker confidence when handling claims.
• Being 100% customer focused and being comfortable with the Group’s claims handling philosophy.
Person Specification
• Experience in handling claims for an insurance company, preferably in the commercial property or high net worth arena.
• Demonstrate drive, determination, confidence, initiative and dedication, as well as having good communication and analytical skills.
• Applicants must be able to work unsupervised and handle claims in a proactive yet highly customer focused manner.
• Excellent communication and interpersonal skills both face to face and by telephone.
• Must be a good team player.
• Must have good organisational skills and the ability to work in a methodical manner and meet deadlines.
• Must be able to demonstrate an understanding of what ‘customer focus’ means on a practical day to day basis, and a desire/drive to deliver this.
While the team handle both high net worth household and commercial claims, we are seeking someone with a commercial bias for this role, as this is a key growth area over the next few years.
