Motor Claims Negotiators
Negotiable according to experience, Norwich
A well respected Insurer is looking to expand its Claims department in Norwich. Accordingly there are opportunities for Motor Claims Negotiators.
Purpose
A challenging technical role within the Fast Track claims department working to provide an effective and efficient claims service, maintaining the highest levels of customer care whilst ensuring the Division’s own strict service standards, FSA regulations and legal principles are adhered to.
The emphasis on this role is to provide technical expertise on all fleet motor claims including Accidental Damage, Third Party, Total Loss, Fire, Theft, Credit Hire and Recoveries.
Key Responsibilities
1. Responsible for providing the most effective and efficient claims service in terms of speed, customer care, quality control and cost.
2. To work as part of the Fast Track Claims team ensuring service is delivered on time and to the highest standards, aiming to meet and exceed the expectations of both internal and external customers in all aspects of claims handling.
3. To build and maintain client and broker relationships.
4. To maintain an up to date working knowledge of both the legal requirements governing the motor market, ie: Civil Procedure Rules, and the Division’s own service standards and policies including fraud indicators.
5. All applicable administration duties to include external correspondence, post, scanning and structure of files relating to motor fleet claims should be processed and recorded in both an accurate and timely manner.
6. Responsible for assisting the team leader and the rest of the team in reporting and auditing duties in accordance with service standards on a monthly basis, to include:File audits, Housekeeping files, Diary on files
Key Competencies:
Good all round motor / fleet claims knowledge
Strong communication and interpersonal skills
Influencing and negotiation skills
Excellent customer service skills
Attention to detail
