Introduction
Our Client, a major name in the Insurance industry, is looking for an enthusiastic and motivated individual to lead a Technical Claims Team within their busy Claims Operation.
Job Specification
Distribute and control the work within the team
Motivate the team to meet internal and external targets
Manage the training and development of approximately 12 staff
Plan with other Managers on a weekly, monthly and annual basis to provide an efficient and timely service
Authorise cheques and oversee quality control measures
Oversee complaints and breaches
Develop and maintain working relationships within the Department, Company and with Third Party Providers
Manage the implementation of procedural and process changes
Personal Specification
Excellent communication skills, with the ability to motivate, develop and coach staff.
Knowledge of general insurance processes and procedures, including FSA and other regulatory requirements
A commitment to continuous improvement of productivity, quality and efficiency
A can do attitude with the ability to influence and implement change
A commitment to train and develop others
Ability to demonstrate a high level of personal and team organisation
Required Qualifications
CII Diploma as evidence of continuous personal development.
