Third Party Motor Claims Handlers
£18k - £22k plus bonus, Ipswich
Our town centre based Client is looking for 5 insurance Motor Claims professionals to join their expanding Third Party team.
PURPOSE
* To proactively pursue economic, early resolution of all claims. To reduce average claim life wherever possible and minimise claims spend
* To pursue recovery of losses on behalf of insurers and/or clients on all complex liability cases
* To proactively pursue recovery of appropriate losses on all recovery files over 180 days old.
* To challenge current work procedures and recommend process improvement or development
* To act as a point of contact for the client.
* To deliver excellent customer service for on and on behalf of Clients.
KEY TASKS
* To manage a live client caseload.
* To achieve average elapsed time for open claims of 26 weeks or less.
* To maintain post and diary within the agreed internal Key Performance Indicator (KPI) of 3 working days
* To ensure incoming telephone calls are answered within 12 seconds and adhere to the agreed internal KPI of no more than 3% lost calls
* To ensure all customer complaints are acknowledged within 24 hours and resolved within 5 days
* To ensure telephone call backs are dealt with on due date
* To achieve minimum of 85% KPI on quality audits
* Ensuring that accurate reserves are placed on all cases so that Clients have reliable MI with which to measure potential exposure
* To act as a referral point to more junior handlers
REQUIRED SKILLS
* Competent in all areas of Third Party and/or Property Damage
* Basic understanding of the business and the key revenue streams
* Keeps professional knowledge up to date
* Able to proactively coach others within role
* Able to adopt a logical approach
* Able to communicate clearly ensuring you are understood
* Able to recognise inaccuracies and seek assistance
* Works with other areas of the business to achieve success
