A major Insurance Client is seeking an experienced Claims Manager to oversee teams of Claims Handlers.
You would be responsible for the operational management and motivation of the unit, including resource planning, workflow control and productivity.
Key responsibilities will include:
* Leading the delivery of first class service by a well resourced and motivated team of professionals.
* Shape the processes, procedures and practices of the Unit
* Develop and implement strategies designed for the achievement of excellent customer service to ensure that service level targets are achieved
* Creation of a focused culture of continual improvement to provide a rewarding environment in which people develop and empowered to contribute to achieving KPI and business goals
* Liaise with other departments and external clients to ensure customer satisfaction and improvement of processes and procedures
* Manage escalated client issues that are likely to be complex and sensitive
Person Specification
* Proven people leading experience, preferably within Motor Insurance
* Excellent communications skills, strong leadership and a flexible approach and the ability to adapt to a changing environment
* Able to plan ahead and be aware of changing and conflicting priorities
