Team Manager
£25,000 - £28,000, Norwich
A major Insurance Organisation that is continuing to grow has a new opportunity for a Team Manager within their expanding Accounts Division.
As a people manager you will be responsible for overseeing the performance and development of your team ensuring that both team and individual performance are maintained as well as customer and client expectations.
Importantly you will be able to demonstrate a strong yet flexible style of working with people but above all a positive approach to all issues including change.
You will have the usual responsibilities for allocating and prioritising work to your team. Also for managing performance and ensuring workflow targets are met. Accordingly you will be familiar and comfortable with utilising MI to maximum effect.
Key Responsibilities
• Lead the team to achieve all KPI's in line with the business plan and delivery of first class service
• Influence the processes, procedures and practices of the Unit
• Implement strategies designed for the achievement of excellent customer service to ensure that service level targets are achieved
• Develop a focused culture of continual improvement to provide a rewarding environment in which people develop and empowered to contribute to achieving KPI and business goals
• Liaise with other departments and external clients to ensure customer satisfaction and improvement of processes and procedures
• Manage escalated client issues that are likely to be complex and sensitive
• To understand and interpret management information so that development trends are understood and pro-active action is taken at every opportunity.
You will be a natural communicator, able to lead people to achieve high personal standards and stretching team objectives. You will be a positive role model and able to coach and develop your team, both personally and professionally.
Your excellent interpersonal skills will enable you to work effectively with people at all levels and to negotiate and resolve complex issues internally and externally.
This is an excellent opportunity to progress your career, if you have experience of successfully leading a team in a professional environment, or if you have the necessary personal skills to be able to demonstrate your aptitude to lead and develop people.
