Motor Claims Handler
£18,000 - £22,000, Colchester
The Motor Claims Handler will deliver a high quality claims service to their clients and brokers.
The role will include direct communication with the Insured and Intermediary, managing the relationship with policyholder, assessing the size of the claim, its potential severity and dealing with it in a proactive manner.
Key responsibilities
• To handle claims in a proactive manner within set service levels.
• Deal with telephone calls from policyholders, brokers, solicitors and other experts.
• Negotiate and settle claims fairly and promptly.
• To work unsupervised and show initiative in their claims handling approach
• Taking the first notification of loss from the insured or broker
• Appointing and co-odinating experts, such as engineers, loss adjusters, solicitors etc.,
• Keeping all stakeholders up to date with the present position of the claim
• Proactively managing your own portfolio of claims through to completion whilst controlling indemnity spend
Key requirements
• Ideally with exposure to the Claims environment.
• Able to work unsupervised and handle claims in a proactive yet highly customer focused manner.
• Excellent communication and interpersonal skills both face to face and by telephone.
• Good organisational skills and the ability to work in a methodical manner and meet deadlines.
• Must be able to demonstrate an understanding of what ‘customer focus’ means on a practical day to day basis.
