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Client Support Advisor

Our client is growing its operation in Ipswich and looking to recruit talented Insurance professionals to work closely with their…..

Job Summary

  • Salary:

    £23000 - £27000 per annum + plus a comprehensive benefits package

  • Location

    Ipswich, Suffolk

  • Job Type:


Job Posted 01/06/22
Apply now

Client Support Advisor

Our client is growing its operation in Ipswich and looking to recruit talented Insurance professionals to work closely with their…..

Our client is growing its operation in Ipswich and looking to recruit talented Insurance professionals to work closely with their clients.

You'll join a busy team servicing clients while supporting other teams in other locations.

So you'll not only be experienced but be proactive and able to use your initiative - and to communicate well with people at all levels - internally and externally.

As a Client Support Advisor your responsibilities will include:

  • Understand the Client's business, continually working with the Account Executive's to fully support any specific client requirements
  • Participate in renewal planning, anticipating and preventing possible issues
  • Manage and coordinate workflow around renewals for your clients
  • Delivery of reliable, high-quality and timely technical and administrative support
  • Attend relevant meetings, ensure notes and follow up actions are completed
  • Develop and maintain close working relationships with Brokers & Account Executives
  • Generate and issue evidence of cover, debit notes and closing instructions
  • Produce contractual documentation to a high level and within timescales
  • Produce data, statistics and information packs in support of the placement of a client's programme
  • Support the creation of slips, endorsements, MTA's
  • Ensure contract records are accurately maintained within the system
  • Manage and resolve queries from clients and Insurers

To be successful supporting your Clients, you will demonstrate:

  • Relevant Insurance or Reinsurance industry experience
  • Excellent communication skills (written and verbal)
  • Attention to detail
  • Ability to organise and prioritise workloads with good time management skills
  • Supporting your clients through high quality service
  • Delivering documentation and client support compliantly

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I came across Employment Specialists via Kaley Hopkins on LinkedIn. She was very helpful and supportive throughout the whole process. Listening carefully to my needs and understanding my work situation at the time. She was very assertive and arranged quite a few interviews with me not long after we initially got in contact. She did an amazing job with interview prep and keeping my nerves at bay, and I'm definitely going to use those skills in future. The difference with Kaley and Employment Specialists, is that they actually cared about what I wanted and the specific type of insurance I wanted to work in.

Lucia Maio

Found the perfect move into another Insurance position.

Employment Specialists Ltd have been fantastic in helping me find a job after university. You’ve communicated brilliantly, been supportive and helpful throughout the application process as well as genuinely matching me with a role I was interested in along with a suitable salary. I’m very happy in my new job and would definitely recommend you to anyone searching for new job who isn’t sure what’s available. Thank you again for all your help!

Thomas Castles

Achieved his first Insurance position with ESL

Employment Specialists are very unique in their approach to recruitment and their service is far superior to other agencies. In my experience they are highly efficient and treat the candidate with utmost respect.
They were genuinely interested in me as an individual and worked hard to place me in the right role. They kept me informed at every stage and were always available to talk to in order to help me reach the right decision. Thank you for everything.

Wayne Ewing

Secured his latest position with Employment Specialists Ltd

I have used Employment Specialists Ltd twice over a 5 year period. Both times they have found me great positions at reputable insurance companies. They took the time to find out exactly what I was looking for in a job and what skills I had that could be applied to the available positions. They even assisted me in updating my CV in order to convey myself better to potential employers. The team were very quick to obtain relevant interviews and kept me up to date with any feedback they received.

Sian Jedrzejewski

Gained two roles with ESL

Fantastic service from Employment Specialists Ltd, made it easy for me and kept me updated at all times, I would highly recommend the them to anyone looking for a new job, outstanding service. Thank you for all your advice and help.

Mohammed Sabir Miah

Obtained next great Sales role

Having worked with Employment Specialists Ltd twice, I would highly recommend them. On both occasions they have successfully found me employment. The most recent role was not an obvious match on paper and I have no doubt that they played a massive part in securing me this opportunity. I have always found them highly professional and supportive during the process, particularly with preparation for interview. Should the need arise again, they will be my first call.

Damien Algar

Achieved promotion and career change

I was put in contact with Employment Specialists Ltd by a family member and received a call very promptly from Claire. I couldn't be more happy with the service she and her colleagues provided me. As soon as I was unsuccessful for one job, she straight away found another, and a week after that I was accepted into the next job! I've told all my friends about Employment Specialists and would recommend them to anyone!

Jonathan Andrews

Secured his first role in Insurance

I approached Employment Specialists four years ago and they have assisted me in gaining two separate positions within the insurance industry. I would like to especially mention Kaley Hopkins who has been extremely helpful on every occasion. I would most definitely recommend Employment Specialists and will of course use them again in the future if necessary.

Ashley Robinson

Achieved a great move into Commercial Account Handling

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