Search Jobs

Show Advanced Filters

Filters:

Contact Centre Manager

Call Centre Manager – Norwich – £35,000 – £50,000

On behalf of my client (an award winning insurance organisation) we are recruiting an experienced Call Centre Manager to manage a thriving service orientated Contact Centre.

We are looking for motivated individuals that truly enjoy improving performance and service and thus driving the business forwards.

Job Summary

  • Salary:

    £37000 - £50000 per annum

  • Location

    Norwich, Norfolk

  • Job Type:

    Permanent

Job Posted 22/09/17
Apply now

Contact Centre Manager

Call Centre Manager – Norwich – £35,000 – £50,000

On behalf of my client (an award winning insurance organisation) we are recruiting an experienced Call Centre Manager to manage a thriving service orientated Contact Centre.

We are looking for motivated individuals that truly enjoy improving performance and service and thus driving the business forwards.

Call Centre Manager - Norwich - £35,000 - £50,000

On behalf of my client (an award winning insurance organisation) we are recruiting an experienced Call Centre Manager to manage a thriving service orientated Contact Centre.

We are looking for motivated individuals that truly enjoy improving performance and service and thus driving the business forwards.

The role is extremely varied and includes all aspects of call centre management including:

  • Management Information
  • HR Issues
  • structure and process reviews
  • Measuring KPI's and SLA's
  • Performance management
  • IT
  • Rota's

The successful candidate will be:

  • Performance driven
  • Commercially minded
  • A strategic thinker
  • People focussed
  • Confident and Competent
  • Aware of FCA regulations (Desirable)

This is a professional regulated call centre environment that pride themselves on the service they deliver. The successful candidate needs to have a track record of successful service delivery but technical knowledge is not essential.

This is a brilliant opportunity to join a modern and professional organisation at an exciting time of growth.

Apply Now

Fill in the form and attach your CV below
  • Accepted file types: pdf, doc, docx, rtf, txt, zip.
  • This field is for validation purposes and should be left unchanged.

Register your CV

In order for us to help you find that perfect job, please send us your CV.