Search Jobs

Show Advanced Filters

Filters Applied

Reset Results

Filters:

Customer Service Advisor

Customer Service Advisor (salary £16,500)

We are currently looking for Customer Service Advisors to join our Client’s team in Ipswich, handling Travel Insurance Claims.

Insurance experience isn’t essential, as people from a variety of different backgrounds have been successful in this role.

Job Summary

  • Salary:

    Up to £16500 per annum

  • Location

    Ipswich, Suffolk

  • Job Type:

    Permanent

Job Posted 02/11/18
Apply now

Customer Service Advisor

Customer Service Advisor (salary £16,500)

We are currently looking for Customer Service Advisors to join our Client’s team in Ipswich, handling Travel Insurance Claims.

Insurance experience isn’t essential, as people from a variety of different backgrounds have been successful in this role.

Customer Service Advisor - (salary £16,500)

We are currently looking for Customer Service Advisors to join our Client's team in Ipswich, handling Travel Insurance Claims.

Insurance experience isn't essential, as people from a variety of different backgrounds have been successful in this role.

If you have a customer service, travel industry, hospitality, healthcare or retail background then we want to hear from you!

Working simultaneously on the telephone and computer, you will be able to build rapport and show empathy, whilst obtaining all of the essential information required efficiently and giving your customers the best possible claims experience..

Your responsibilities will include:

  • Registering travel claims on behalf of policyholders
  • Sending out the relevant claim forms via email or post
  • Assessing documentation; requesting further information if required, referring cases when necessary to the relevant department, declining claims that aren't covered and submitting payments for authorisation
  • Handling queries and providing updates to policyholders regarding the status of their claim

Upon completion of the training programme, you will be able to make decisions regarding the customer's policy cover in order to establish their payment eligibility, and as your knowledge and your confidence increases, you will be given more discretion and authority.

This position is a 35 hour working week, between the hours 8.00am-8.00pm Monday to Friday and 9.00am-5.00pm on Saturdays, which are one in every three. You'll work on a rotating 8 hour shift pattern with one hour unpaid for lunch.


To be successful in this role you'll need:

  • Confident communication skills and the ability to explain detailed information clearly and concisely
  • Good attention to detail as you'll be updating case notes as well corresponding with your customers via e-mail and in writing
  • Customer service experience, ideally in a fast paced environment
  • An aptitude for working with numbers as you'll be calculating customer payments

If you have any previous claims experience or knowledge of the insurance industry, it would be extremely advantageous and enable you to progress more quickly.

Apply Now

Fill in the form and attach your CV below
  • Accepted file types: pdf, doc, docx, rtf, txt, zip.
  • This field is for validation purposes and should be left unchanged.

Employment Specialists are very unique in their approach to recruitment and their service is far superior to other agencies. In my experience they are highly efficient and treat the candidate with utmost respect.
They were genuinely interested in me as an individual and worked hard to place me in the right role. They kept me informed at every stage and were always available to talk to in order to help me reach the right decision. Thank you for everything.

Wayne Ewing

Secured his latest position with Employment Specialists Ltd

I have used Employment Specialists Ltd twice over a 5 year period. Both times they have found me great positions at reputable insurance companies. They took the time to find out exactly what I was looking for in a job and what skills I had that could be applied to the available positions. They even assisted me in updating my CV in order to convey myself better to potential employers. The team were very quick to obtain relevant interviews and kept me up to date with any feedback they received.

Sian Jedrzejewski

Gained two roles with ESL

Fantastic service from Employment Specialists Ltd, made it easy for me and kept me updated at all times, I would highly recommend the them to anyone looking for a new job, outstanding service. Thank you for all your advice and help.

Mohammed Sabir Miah

Obtained next great Sales role

Having worked with Employment Specialists Ltd twice, I would highly recommend them. On both occasions they have successfully found me employment. The most recent role was not an obvious match on paper and I have no doubt that they played a massive part in securing me this opportunity. I have always found them highly professional and supportive during the process, particularly with preparation for interview. Should the need arise again, they will be my first call.

Damien Algar

Achieved promotion and career change

I was put in contact with Employment Specialists Ltd by a family member and received a call very promptly from Claire. I couldn't be more happy with the service she and her colleagues provided me. As soon as I was unsuccessful for one job, she straight away found another, and a week after that I was accepted into the next job! I've told all my friends about Employment Specialists and would recommend them to anyone!

Jonathan Andrews

Secured his first role in Insurance

I approached Employment Specialists four years ago and they have assisted me in gaining two separate positions within the insurance industry. I would like to especially mention Kaley Hopkins who has been extremely helpful on every occasion. I would most definitely recommend Employment Specialists and will of course use them again in the future if necessary.

Ashley Robinson

Achieved a great move into Commercial Account Handling

Register your CV

In order for us to help you find that perfect job, please send us your CV.