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Customer Service Advisors & Administrators

Customer Service Advisors & Administrators – Ipswich & Colchester – Up to £20,000

We have several exciting opportunities for people looking to progress their careers within Insurance Claims – either as a Customer Claims Handler or within Administration.

Job Summary

  • Salary:

    £15000 - £20000 per annum

  • Location

    Ipswich, Suffolk

  • Job Type:

    Permanent

Job Posted 07/10/20
Apply now

Customer Service Advisors & Administrators

Customer Service Advisors & Administrators – Ipswich & Colchester – Up to £20,000

We have several exciting opportunities for people looking to progress their careers within Insurance Claims – either as a Customer Claims Handler or within Administration.

We have several exciting opportunities for people looking to progress their careers within Insurance Claims - either as a Customer Claims Handler or within Administration.

The roles:

Depending on your skills, experience, and preferences, we can consider you for one or indeed, both of these fantastic vacancies - both of which will involve speaking with customers and assisting them with their insurance claims queries.

Customer Claims Handler - Ipswich - Up to £20,000:

We're looking for outstanding customer service professionals with insurance experience to support customers through the process of making an insurance claim; your natural empathetic manner and understanding of how to support people through difficult times will ensure that our customers experience a first-class service in their time of need.

  • Register new claims via telephone and email, validating policy cover on relevant systems
  • Managing claims through the process
  • Corresponding with all parties concerned by use of the telephone, letter and any other means appropriate
  • Maintain post and diary within the agreed internal Key Performance Indicator (KPI)
  • Ensure customer complaints are acknowledged within 24 hours and resolved within 3 days

Claims Administrator - Colchester - Up to £17,000:

We're looking for someone with previous administrative/ receptionist experience to act as a professional first point of contact on behalf of the business and to ensure the office operates efficiently on a day to day basis.

  • Answer incoming telephone calls, directing callers to appropriate people and resolving questions and issues
  • Validate policy details and set up new insurance claims on the Claims Management System
  • Receive and distribute post and incoming emails
  • Scan and index all incoming claims post
  • Type letters/memos/emails/ and deal with correspondence as appropriate
  • Greet visitors, arrange for refreshments for visitors and deal with deliveries

Location -

Both vacancies are based within the insurance claims industry - either in Ipswich or Colchester (please note that the Colchester office is not accessible by public transport and will therefore require you to have your own vehicle - parking is free on-site).

The Ipswich office is easily accessible but does not offer on-site car parking.

Other -

Please note that salaries offered will depend on your experience.

Apply Now

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I came across Employment Specialists via Kaley Hopkins on LinkedIn. She was very helpful and supportive throughout the whole process. Listening carefully to my needs and understanding my work situation at the time. She was very assertive and arranged quite a few interviews with me not long after we initially got in contact. She did an amazing job with interview prep and keeping my nerves at bay, and I'm definitely going to use those skills in future. The difference with Kaley and Employment Specialists, is that they actually cared about what I wanted and the specific type of insurance I wanted to work in.

Lucia Maio

Found the perfect move into another Insurance position.

Employment Specialists Ltd have been fantastic in helping me find a job after university. You’ve communicated brilliantly, been supportive and helpful throughout the application process as well as genuinely matching me with a role I was interested in along with a suitable salary. I’m very happy in my new job and would definitely recommend you to anyone searching for new job who isn’t sure what’s available. Thank you again for all your help!

Thomas Castles

Achieved his first Insurance position with ESL

Employment Specialists are very unique in their approach to recruitment and their service is far superior to other agencies. In my experience they are highly efficient and treat the candidate with utmost respect.
They were genuinely interested in me as an individual and worked hard to place me in the right role. They kept me informed at every stage and were always available to talk to in order to help me reach the right decision. Thank you for everything.

Wayne Ewing

Secured his latest position with Employment Specialists Ltd

I have used Employment Specialists Ltd twice over a 5 year period. Both times they have found me great positions at reputable insurance companies. They took the time to find out exactly what I was looking for in a job and what skills I had that could be applied to the available positions. They even assisted me in updating my CV in order to convey myself better to potential employers. The team were very quick to obtain relevant interviews and kept me up to date with any feedback they received.

Sian Jedrzejewski

Gained two roles with ESL

Fantastic service from Employment Specialists Ltd, made it easy for me and kept me updated at all times, I would highly recommend the them to anyone looking for a new job, outstanding service. Thank you for all your advice and help.

Mohammed Sabir Miah

Obtained next great Sales role

Having worked with Employment Specialists Ltd twice, I would highly recommend them. On both occasions they have successfully found me employment. The most recent role was not an obvious match on paper and I have no doubt that they played a massive part in securing me this opportunity. I have always found them highly professional and supportive during the process, particularly with preparation for interview. Should the need arise again, they will be my first call.

Damien Algar

Achieved promotion and career change

I was put in contact with Employment Specialists Ltd by a family member and received a call very promptly from Claire. I couldn't be more happy with the service she and her colleagues provided me. As soon as I was unsuccessful for one job, she straight away found another, and a week after that I was accepted into the next job! I've told all my friends about Employment Specialists and would recommend them to anyone!

Jonathan Andrews

Secured his first role in Insurance

I approached Employment Specialists four years ago and they have assisted me in gaining two separate positions within the insurance industry. I would like to especially mention Kaley Hopkins who has been extremely helpful on every occasion. I would most definitely recommend Employment Specialists and will of course use them again in the future if necessary.

Ashley Robinson

Achieved a great move into Commercial Account Handling

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