First Response Administrator - £15,000 - £17,000

A major name in the Insurance industry with a record of consistent growth is looking to recruit a First Response Administrator into its professional and friendly team.

You will provide a support function to the Operations Manager and all members of the Company, to ensure the office operates efficiently on a day to day basis.

Main tasks

• Answer incoming telephone calls, directing callers to appropriate people and resolving questions and issues
• Respond to enquiries from clients and customers received by phone, letter or e-mail in a courteous and helpful manner and ensure that all information is obtained
• Validate policy details and set up new insurance claims on the Claims Management System
• Scan and index all incoming claims post and distribute
• Maintain accurate data on the Claims System
• Maintain efficient and an accurate filing system
• Type letters/memos/emails/ and deal with correspondence as appropriate
• Greet and look after visitors
• Ad-hoc project work

The successful candidate will have:

• Experience working in a busy office environment
• Be confident when communicating with people both internally and externally
• Be organised and accurate with a helpful approach
• Maths and English GCSE's grade A-C

This is a great opportunity to utilise your administration skills within a professional and forward thinking insurance organisation.

This is a permanent and full time role offering normal office hours.

Please note you will need your own transport for this position.