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Senior Claims Handler

As a Claims Handler, you will be responsible for delivering exceptional customer service and managing client relationships. With your £500k…..

Job Summary

  • Salary:

    £35,000 - £45,000 per

  • Location

    Chelmsford, Essex

  • Job Type:

    Permanent

Job Posted 01/10/25
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Senior Claims Handler

As a Claims Handler, you will be responsible for delivering exceptional customer service and managing client relationships. With your £500k…..

As a Claims Handler, you will be responsible for delivering exceptional customer service and managing client relationships. With your £500k delegated authority, you will have significant interaction with your clients, including regular meetings.

Our client, a leading Insurance Broker, is expanding and seeking another Claims Handler to join their experienced and well-regarded team.

You will work across various classes and be involved in all stages of the claims process, from first notification to settlement, collaborating closely with a major client.

Your role will include working with your clients to establish the strategy and process for the notification, agreement, collection, and successful settlement of this claims portfolio.

This is an excellent opportunity to leverage your claims knowledge for the benefit of your clients, within an environment that values your contribution.

Our client supports hybrid working, allowing you to perform this role both from their Chelmsford office and your home on a weekly basis.

As a successful Claims Handler, you will:

  • Carefully handle the claims negotiation process with your client, underwriters and or their appointed legal representatives and or loss adjusters
  • Proactively anticipate and present to your client the best settlement solution
  • Provide recommendations on coverage to facilitate the settlement of claims
  • Co-ordinate discussions and meetings to ensure superior level of communication between the client, underwriter and their representatives concerning the proposed settlement
  • Use your depth of product and market knowledge to help in resolving contentious claims
  • Engage and oversee third party providers e.g. loss adjusters, lawyers, surveyors etc
  • Technical support for pre-renewal meetings, placing and renewal

To be a successful Claims Handler you will demonstrate:

  • Strong Property or Commercial claims knowledge and settlement experience
  • Knowledge of FCA requirements and standards
  • Confident negotiation skills
  • Enthusiastic approach to client service with strong relationship building skills
  • Good analytical mind set and excellent problem-solving skills

In addition to a good salary and working with a strong professional team, your Benefits will include:

  • Minimum of 25 days holiday, plus bank holidays and the option to 'buy' extra days
  • Defined contribution pension scheme, including Employer contributions
  • Life insurance, 4x your basic annual salary, which you can top-up
  • Income protection, for up to 50% of your annual income, with options to top up
  • Health cash plan or Private Medical Insurance
  • Three fully paid volunteering days per year
  • Share incentive plan, stock purchase plan
  • Critical illness cover
  • Discounted gym membership
  • Season ticket loan
  • Discounted voucher portal

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I came across Employment Specialists on LinkedIn. They were very helpful and supportive throughout the whole process. Listening carefully to my needs and understanding my work situation at the time. They arranged quite a few interviews with me not long after we initially got in contact. They did an amazing job with interview prep and keeping my nerves at bay, and I'm definitely going to use those skills in future. The difference with Employment Specialists, is that they actually cared about what I wanted and the specific type of insurance I wanted to work in.

Found the perfect move into another Insurance position.

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Achieved his first Insurance position with ESL

Employment Specialists are very unique in their approach to recruitment and their service is far superior to other agencies. In my experience they are highly efficient and treat the candidate with utmost respect.
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Secured his latest position with Employment Specialists Ltd

I have used Employment Specialists Ltd twice over a 5 year period. Both times they have found me great positions at reputable insurance companies. They took the time to find out exactly what I was looking for in a job and what skills I had that could be applied to the available positions. They even assisted me in updating my CV in order to convey myself better to potential employers. The team were very quick to obtain relevant interviews and kept me up to date with any feedback they received.

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Secured his first role in Insurance

I approached Employment Specialists four years ago and they have assisted me in gaining two separate positions within the insurance industry. I would like to especially mention Malcolm who has been extremely helpful on every occasion. I would most definitely recommend Employment Specialists and will of course use them again in the future if necessary.

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