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HOMECandidatesJobsPermanentSenior Motor Claims Engineer – Desk Based

Senior Motor Claims Engineer – Desk Based

Our Client is an expert provider of automotive logistics with operations in the UK and worldwide, partnering blue chip companies.

They are looking for a Desk-Based Motor Engineer with the additional responsibility of supervising a team of Claims Handlers.

This is a role that you can perform remotely on a home working basis, with virtual meetings plus occasional face to face meetings in Ipswich.

Job Summary

  • Salary:

    £25000 - £32000 per annum + plus benefits

  • Location

    Ipswich, Suffolk

  • Job Type:

    Permanent

Job Posted 18/05/22
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Senior Motor Claims Engineer – Desk Based

Our Client is an expert provider of automotive logistics with operations in the UK and worldwide, partnering blue chip companies.

They are looking for a Desk-Based Motor Engineer with the additional responsibility of supervising a team of Claims Handlers.

This is a role that you can perform remotely on a home working basis, with virtual meetings plus occasional face to face meetings in Ipswich.

Our Client is an expert provider of automotive logistics with operations in the UK and worldwide, partnering blue chip companies.

They are looking for a Desk-Based Motor Engineer with the additional responsibility of supervising a team of Claims Handlers. Therefore, it is important you not only have a good understanding of the insurance claims administration process, but also have extensive knowledge of dealerships' working methodologies, estimate creation and workshop/engineering experience.

This is a role that you can perform remotely on a home working basis, with virtual meetings plus occasional face to face meetings in Ipswich.

The main responsibilities of the Senior Motor Claims Engineer include:

  • Responsibility for authorising repairs correctly in accordance with quality standards and KPI's
  • Processing new authorisations within agreed timescales
  • Understanding and identifying the correct parts and pricing them appropriately at the time the estimate is being approved
  • Understanding individual client definitions of "not saleable as new" and "beyond repair for write off" when making determinations on vehicles
  • Contribute to the management of the process for handling total losses across markets
  • Justifying and explaining all estimate/cost reductions clearly with evidence from any necessary systems
  • Identifying trends such as consistent production defects or damage at specific points in the transit procedure to allow further investigation
  • Occasional travel to assist contractual obligations to dealers, colleagues or other business divisions if required
  • Supervise a team of Claims Handlers, managing holiday cover, absence and staff training
  • Act as the Claims referral point to the team with day-to-day claims and liability issues/referrals
  • Carry out file audits, providing feedback to the team

To be successful in this role you will need to demonstrate:

  • A solid understanding of the motor claims administration processes with experience of estimate creation using industry accepted systems such as Audatex and direct manufacturer systems
  • Preferably have a workshop/engineering background
  • Ability to supervise a team and provide constructive feedback
  • Be organised and have a proactive approach and be happy to work by yourself
  • Have excellent communication skills, both verbal and written
  • To develop and maintain excellent working relationships with customers and colleagues across the Company
  • Adopt good time management practices with the ability to prioritise work
  • Have great problem solving skills with the ability to adapt to a logical approach to resolving problems
  • A flexible approach and positive attitude
  • Strive to deliver performance targets and drive business improvements to contribute to the success of the business

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