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Team Leader

Our Client is seeking a Team Leader to head up their own damage claims Department. You’ll be joining a rapidly growing organisation within the UK Motor market.

This is an entirely new role and holds significant importance to the operation of the business, so it would be fantastic if you already have experience of running a claims team

Job Summary

  • Salary:

    £25000 - £30000 per annum

  • Location

    Norfolk

  • Job Type:

    Permanent

Job Posted 18/06/22
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Team Leader

Our Client is seeking a Team Leader to head up their own damage claims Department. You’ll be joining a rapidly growing organisation within the UK Motor market.

This is an entirely new role and holds significant importance to the operation of the business, so it would be fantastic if you already have experience of running a claims team

Our Client is seeking a Team Leader to head up their own damage claims Department. You'll be joining a rapidly growing organisation within the UK Motor market.

This is an entirely new role and holds significant importance to the operation of the business, so it would be fantastic if you already have experience of running a claims team

Responsibilities for the Claims Team Leader:

  • Manage eight Claims Handlers
  • Monitor and review claims files and general processes
  • General supervision of Claims Team, claims handling and invoicing
  • Handle more complex claims
  • Review and streamlining processes and procedures
  • Monthly reporting, appraisals, and feedback meetings
  • Embracing and supporting roll out of new claims management system
  • Allocate workloads throughout the team, ensuring compliance with service level agreements, quality, productivity, and efficiency
  • Management of complaints and appeals
  • Support with customer liaison and training, to achieve the overriding company ethos - to deliver a consistent, professional, quality service
  • Act as a technical referral point across their team
  • Coach, inspire and develop technical excellence and quality in everything we do, via audits, 121s, mentoring and general support
  • Identify and proactively address employee issues, such as performance and day to day needs to ensure highest levels of service delivery resulting in excellent customer satisfaction
  • Support the team by handling day to day issues and ensure continuity of service
  • Work closely with the Liability and Technical Claims Managers, as well as the Claims Director to ensure a seamless service delivery to our business customers

In addition to salary, there's a modern, open plan office located close to the nearest train station.

The business continues to grow exponentially so it's an excellent time to join them.

To be a successful Claims Team Leader, you will need to demonstrate:

Claims Team leading within a TPA, Insurer or Brokerage background

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