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Team Manager

Our market leading Insurance client has a new opportunity for a Team Manager.

As Team Manager you will guide the team who provide a friendly, professional first point of telephone/email contact on behalf of the business.

They are focussed on maintaining high standards of honesty and ethics in all they do while delivering service excellence, as well as rapid responses together with clear and straightforward communications.

Job Summary

  • Salary:

    £20000 - £23000 per annum

  • Location

    Colchester, Essex

  • Job Type:

    Permanent

Job Posted 29/04/22
Apply now

Team Manager

Our market leading Insurance client has a new opportunity for a Team Manager.

As Team Manager you will guide the team who provide a friendly, professional first point of telephone/email contact on behalf of the business.

They are focussed on maintaining high standards of honesty and ethics in all they do while delivering service excellence, as well as rapid responses together with clear and straightforward communications.

Our market leading Insurance client has a new opportunity for a Team Manager.

As Team Manager you will guide the team who provide a friendly, professional first point of telephone/email contact on behalf of the business.

They are focussed on maintaining high standards of honesty and ethics in all they do while delivering service excellence, as well as rapid responses together with clear and straightforward communications.

You will enjoy working in a hands on environment and be able to multi-task with efficiency and accuracy whilst working in a fast paced and dynamic environment.

Upon completion of training, you would be able to work up to half of the time at home if that suits your circumstances.

As a Team Manager your key responsibilities will include:

  • Supervision and mentoring of team members.
  • Motivate the team and ensure compliance with Claims and Telephone SLA's.
  • Maintain the team rota and ensure the department has cover.
  • Carry out 1 to 1 meetings and annual performance reviews.
  • Train members of the Team as required
  • Support the Claims Managers with implementation of changes to processes and new projects.
  • Answer calls within contractual SLA's, resolving questions and issues.
  • Action emails and deal with correspondence within SLA's.
  • Handle customer inquiries in a courteous and helpful manner and ensure that all information is communicated correctly.
  • Accurately validate new claims, updating details on the systems.

To be a successful Team Manager you will demonstrate:

  • High energy and a passion for customer service.
  • Can do positive attitude in a busy and fast paced department.
  • Positive and professional communication style.
  • Confidence to own tasks and ability to delegate.
  • Able to work well under pressure.
  • Excellent organisational skills.
  • Previous experience in Administration or Customer Service.

As well as a great working environment our Client offers many excellent benefits, including:

  • 25 days holidays plus bank holidays
  • Company pension scheme
  • Free Fitbit
  • Wellness programme and access to a virtual 24/7 GP
  • Travel insurance
  • Free annual flu jab
  • Opportunities for professional development (including CII)

They also have a social room with pool table, TV, lounge area and showers.

Apply Now

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I came across Employment Specialists via Kaley Hopkins on LinkedIn. She was very helpful and supportive throughout the whole process. Listening carefully to my needs and understanding my work situation at the time. She was very assertive and arranged quite a few interviews with me not long after we initially got in contact. She did an amazing job with interview prep and keeping my nerves at bay, and I'm definitely going to use those skills in future. The difference with Kaley and Employment Specialists, is that they actually cared about what I wanted and the specific type of insurance I wanted to work in.

Lucia Maio

Found the perfect move into another Insurance position.

Employment Specialists Ltd have been fantastic in helping me find a job after university. You’ve communicated brilliantly, been supportive and helpful throughout the application process as well as genuinely matching me with a role I was interested in along with a suitable salary. I’m very happy in my new job and would definitely recommend you to anyone searching for new job who isn’t sure what’s available. Thank you again for all your help!

Thomas Castles

Achieved his first Insurance position with ESL

Employment Specialists are very unique in their approach to recruitment and their service is far superior to other agencies. In my experience they are highly efficient and treat the candidate with utmost respect.
They were genuinely interested in me as an individual and worked hard to place me in the right role. They kept me informed at every stage and were always available to talk to in order to help me reach the right decision. Thank you for everything.

Wayne Ewing

Secured his latest position with Employment Specialists Ltd

I have used Employment Specialists Ltd twice over a 5 year period. Both times they have found me great positions at reputable insurance companies. They took the time to find out exactly what I was looking for in a job and what skills I had that could be applied to the available positions. They even assisted me in updating my CV in order to convey myself better to potential employers. The team were very quick to obtain relevant interviews and kept me up to date with any feedback they received.

Sian Jedrzejewski

Gained two roles with ESL

Fantastic service from Employment Specialists Ltd, made it easy for me and kept me updated at all times, I would highly recommend the them to anyone looking for a new job, outstanding service. Thank you for all your advice and help.

Mohammed Sabir Miah

Obtained next great Sales role

Having worked with Employment Specialists Ltd twice, I would highly recommend them. On both occasions they have successfully found me employment. The most recent role was not an obvious match on paper and I have no doubt that they played a massive part in securing me this opportunity. I have always found them highly professional and supportive during the process, particularly with preparation for interview. Should the need arise again, they will be my first call.

Damien Algar

Achieved promotion and career change

I was put in contact with Employment Specialists Ltd by a family member and received a call very promptly from Claire. I couldn't be more happy with the service she and her colleagues provided me. As soon as I was unsuccessful for one job, she straight away found another, and a week after that I was accepted into the next job! I've told all my friends about Employment Specialists and would recommend them to anyone!

Jonathan Andrews

Secured his first role in Insurance

I approached Employment Specialists four years ago and they have assisted me in gaining two separate positions within the insurance industry. I would like to especially mention Kaley Hopkins who has been extremely helpful on every occasion. I would most definitely recommend Employment Specialists and will of course use them again in the future if necessary.

Ashley Robinson

Achieved a great move into Commercial Account Handling

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