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Trainee Claims Handler

Trainee Claims Handler – £15,000 – £16,500 – Ipswich

Trainee Claims Handler – Ipswich

Remuneration £16,500

We are currently looking for people to join our Client’s Claims Team on a temporary basis for 3 months, handling personal insurance claims for lost luggage, holiday cancellations or medical bills when people are taken ill on holiday.

Job Summary

  • Salary:

    £16500 per annum

  • Location

    Ipswich, Suffolk

  • Job Type:

    Temporary: 3 Months

Job Posted 16/06/17
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Trainee Claims Handler

Trainee Claims Handler – £15,000 – £16,500 – Ipswich

Trainee Claims Handler – Ipswich

Remuneration £16,500

We are currently looking for people to join our Client’s Claims Team on a temporary basis for 3 months, handling personal insurance claims for lost luggage, holiday cancellations or medical bills when people are taken ill on holiday.

Trainee Claims Handler - Ipswich

Remuneration £16,500

We are currently looking for people to join our Client's Claims Team on a temporary basis for 3 months, handling personal insurance claims for lost luggage, holiday cancellations or medical bills when people are taken ill on holiday.

Working on the phone and PC, you'll be quick to build rapport and be empathetic with your customers, yet quick and efficient to get all the essential information you need. You will add these details onto a computer system to process and manage their claim, whilst providing your customers with the best possible service and claims experience.

Do you have travel industry; customer service, hospitality, healthcare or a retail background? You don't need insurance experience as people who come from a variety of different backgrounds have been successful in these roles.

Your responsibilities will include:

Whilst you will find the majority of your time being spent speaking with your customers in a lively call centre environment, where necessary, you'll also find yourself liaising with third parties and undertaking supporting administrative duties in order to progress claims and resolve cases.

Upon completion of the training programme, you'll be able to make informed decisions on policy cover in order to establish customer's payment eligibility, and as your knowledge and your confidence increases, you'll be given more discretion and authority.

The role is 35 hour working week, between the hours 8.00am-8.00pm, Monday to Friday and 8.00am-5.00pm on Saturdays. You'll work on a rotating shift pattern where you will work one Saturday in three.


To be successful in this role you'll need to be:

  • Empathetic and understanding, with confident communication skills and the ability to explain detailed information clearly and concisely.
  • Able to demonstrate an aptitude for working with numbers as you'll be calculating customer payments.
  • Outstanding in your attention to detail with first rate accuracy as you'll be updating case notes as well corresponding with y our customers via e-mail and written correspondence.
  • Experienced in customer service, ideally in a fast paced environment

If you also have any previous claims experience or knowledge of the insurance industry that would be extremely advantageous but is not essential.

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