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Client Service Manager

You’ll be an experienced Leader, able to operate strategically and comfortable managing through your Team Leaders, who are leading Insurance…..

Job Summary

  • Salary:

    £100000 - £120000 per annum + Additional Benefits Package

  • Location

    Chelmsford, Essex

  • Job Type:

    Permanent

Job Posted 08/04/24
Apply now

Client Service Manager

You’ll be an experienced Leader, able to operate strategically and comfortable managing through your Team Leaders, who are leading Insurance…..

You'll be an experienced Leader, able to operate strategically and comfortable managing through your Team Leaders, who are leading Insurance technical teams.

You will have a track record of successfully developing your people while motivating them to excellent performance and delivering the highest possible levels of service to your world wide clients.

Our major Insurance Client is seeking an experienced and driven People Manager to lead a growing team within a very successful Business Unit.

Our Client offers and embraces a hybrid working model with a collaborative working environment in the office 2 days per week allowing 3 days per week to be spent working on a remote basis.

As Operations Manager your responsibilities will include:

  • Leading your teams to deliver service excellence.
  • Managing and monitoring operational performance against SLA's.
  • Make decisions on complex, tactical and operational issues.
  • Budget creation for the department; manage costs, working within financial objectives for the department.
  • Supporting and instigating continual process and operational improvement.
  • Working with the Senior Management Team on all aspects your Client's activities and managing business risks.
  • Maintaining effective working relationships, internally and externally.
  • Work closely with the Sales and Service teams in all locations to satisfy specific client requirements.
  • Direct all people related matters including recruiting, performance management, training, compensation, talent mapping, succession planning.
  • Maintain individual performance and development plans for direct reports with effective mentoring and performance feedback.

To be successful as an Operations Manager you will demonstrate:

  • Strong knowledge of the Insurance Industry in order to support client and technical issues.
  • Excellent people and operational Management experience with a record of success of service delivery, people development and change management.
  • Excellent interpersonal skills and an approachable, confident outlook.

Benefits

  • Competitive Benefits Package
  • 27 days annual leave, up to 4 days flexible, bank holidays
  • Excellent pension contributions
  • Private medical cover
  • Life assurance
  • Income protection
  • Employee assistance programme
  • Generous Family Leave
  • Plus a range of Flexible Benefits including the option to buy or sell up to 5 days holiday per year
  • Cycle to work
  • Dental insurance
  • Health assessments plus many more

Apply Now

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I came across Employment Specialists via Kaley Hopkins on LinkedIn. She was very helpful and supportive throughout the whole process. Listening carefully to my needs and understanding my work situation at the time. She was very assertive and arranged quite a few interviews with me not long after we initially got in contact. She did an amazing job with interview prep and keeping my nerves at bay, and I'm definitely going to use those skills in future. The difference with Kaley and Employment Specialists, is that they actually cared about what I wanted and the specific type of insurance I wanted to work in.

Found the perfect move into another Insurance position.

Employment Specialists Ltd have been fantastic in helping me find a job after university. You’ve communicated brilliantly, been supportive and helpful throughout the application process as well as genuinely matching me with a role I was interested in along with a suitable salary. I’m very happy in my new job and would definitely recommend you to anyone searching for new job who isn’t sure what’s available. Thank you again for all your help!

Achieved his first Insurance position with ESL

Employment Specialists are very unique in their approach to recruitment and their service is far superior to other agencies. In my experience they are highly efficient and treat the candidate with utmost respect.
They were genuinely interested in me as an individual and worked hard to place me in the right role. They kept me informed at every stage and were always available to talk to in order to help me reach the right decision. Thank you for everything.

Secured his latest position with Employment Specialists Ltd

I have used Employment Specialists Ltd twice over a 5 year period. Both times they have found me great positions at reputable insurance companies. They took the time to find out exactly what I was looking for in a job and what skills I had that could be applied to the available positions. They even assisted me in updating my CV in order to convey myself better to potential employers. The team were very quick to obtain relevant interviews and kept me up to date with any feedback they received.

Gained two roles with ESL

Fantastic service from Employment Specialists Ltd, made it easy for me and kept me updated at all times, I would highly recommend the them to anyone looking for a new job, outstanding service. Thank you for all your advice and help.

Obtained next great Sales role

Having worked with Employment Specialists Ltd twice, I would highly recommend them. On both occasions they have successfully found me employment. The most recent role was not an obvious match on paper and I have no doubt that they played a massive part in securing me this opportunity. I have always found them highly professional and supportive during the process, particularly with preparation for interview. Should the need arise again, they will be my first call.

Achieved promotion and career change

I was put in contact with Employment Specialists Ltd by a family member and received a call very promptly from Claire. I couldn't be more happy with the service she and her colleagues provided me. As soon as I was unsuccessful for one job, she straight away found another, and a week after that I was accepted into the next job! I've told all my friends about Employment Specialists and would recommend them to anyone!

Secured his first role in Insurance

I approached Employment Specialists four years ago and they have assisted me in gaining two separate positions within the insurance industry. I would like to especially mention Kaley Hopkins who has been extremely helpful on every occasion. I would most definitely recommend Employment Specialists and will of course use them again in the future if necessary.

Achieved a great move into Commercial Account Handling

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